Infosys Technologies Limited engages in the design and delivery of IT-enabled business solutions in North America, Europe and the Asia-Pacific regions. The company provides business solutions for consulting, design, development, software re-engineering, maintenance, systems integration, package evaluation and implementation, testing and infrastructure management services. The company also offers software products for the banking industry and business process management services.
The company, through Infosys BPO Limited (Infosys BPO), provides business process management services such as offsite customer relationship management, finance and accounting, and administration and sales order processing.
The company’s wholly owned subsidiaries include Infosys Technologies (Australia) Pty. Limited (Infosys Australia); Infosys Technologies (Shanghai) Co. Limited (Infosys China); and Infosys Consulting, Inc. (Infosys Consulting) is a global technology services firm. The company serves clients in financial services, manufacturing, telecommunications, retail, utilities, logistics and other industries.
Solutions
The company’s service offerings include custom application development, maintenance and production support, software re-engineering, package evaluation and implementation, IT consulting, and other solutions, including testing services, operations and business process consulting, engineering services, business process management, systems integration and infrastructure management services. The company also provides software products for the banking industry.
Custom Application Development
The company provides software solutions for its clients. It creates new applications and improves the functionality of clients' existing software applications. Its projects vary in size and duration. Each project involves all aspects of the software development process, including defining requirements, designing, prototyping, programming, module integration and installation of the custom application. The company performs system design and software coding and run pilots primarily at its global development centers, while transition planning, user training and deployment activities are performed at the client's site. The company’s application development services span the entire range of mainframe, client server and Internet technologies. A proportion of applications development engagements are related to various platforms such as Microsoft's .NET or open platforms such as J2EE and Linux.
Maintenance and Production Support
The company provides maintenance services for its clients' software systems that cover a range of technologies and businesses. Its consultants take a proactive approach to software maintenance, by focusing on long-term functionality, stability and preventive maintenance to avoid problems that arise from incomplete or short-term solutions. The company performs most of the maintenance work at its global development centers using communication links to its client's systems, and also maintains a team at the client's facility to coordinate certain main interface and support functions.
Software Re-engineering
The company’s software re-engineering services assists clients in converting their existing IT systems to newer technologies and platforms developed by third-party vendors. Its re-engineering services include web-enabling the clients' existing legacy systems, database migration, implementing product upgrades, and platform migrations, such as mainframe to client-server and client-server to Internet platforms.
Package Evaluation and Implementation
The company assists its clients in the evaluation and implementation of software packages developed by third-party vendors and provides training and support services in the course of their implementation. The company specializes in: enterprise resource planning packages developed by vendors including Oracle, PeopleSoft, Retek and SAP; supply chain management packages developed by vendors including i2, Manugistics and Oracle; customer relationship management packages developed by vendors including PeopleSoft (Vantive) and Siebel; business intelligence packages developed by vendors such as Business Objects and Cognos; and enterprise application integration packages developed by vendors like IBM and TIBCO. Its engagements cover various industries such as automotive, beverages, financial services, food, healthcare, manufacturing, pharmaceuticals, retail, technology and telecommunications. The company implemented Oracle's PeopleSoft 8.8 at five locations spanning across the United States, Canada and Mexico.
IT Consulting
The company’s IT consulting professionals assist clients by providing technical advice in developing and recommending appropriate IT architecture, hardware and software specifications to deliver IT solutions designed to meet specific business and computing objectives. The company offers IT consulting in the following areas: migration planning, institution-wide implementation and overall project management involving multiple vendors under a common architecture; IT infrastructure assessment, which includes assessing clients' IT capabilities against current and future business requirements and recommending appropriate technology infrastructure; and technology roadmap development, which allows clients to evaluate new technologies and develop the standards and methodologies for applying those technologies.
Other Solutions
The company’s other service offerings include testing services, engineering services, business p`rocess management, systems integration, infrastructure management, and operational and business process consulting.
Testing Services: The company offers validation solutions and services including enterprise test management, performance benchmarking, test automation and product certification. These services are designed to evaluate clients' technology systems against criteria specified by clients. For each particular client, the company focuses on developing a framework for ongoing testing to seek continuous improvement in the predictability of client's internal systems. The company's service professionals are trained in test management tools from developers such as Mercury Interactive, IBM-Rational and Segue.
Engineering Services: The company offers product lifecycle and engineering solutions to its clients across vertical industries including the automotive, aerospace, heavy engineering, energy and process manufacturing industries. The company focuses on main engineering processes like product development and manufacturing, which have a direct impact on its clients' business metrics. Its service offerings include product design and development for mechanical, electronics, embedded software systems, certification services and product lifecycle management solutions.
Business Process Management: The company offers business process management services and analysis through Infosys BPO.
Infosys BPO enables clients to outsource various process-intensive functions related to customer relationship management, finance and accounting, human resources, the order to cash cycle, direct and indirect procurement, customer services, administration and analytics, and sales order processing. Its service offerings include: for the banking industry - payment services, transaction management services, check processing, mortgage and loan account servicing, collections, customer account management and treasury operations management; for the insurance and health care industries - policy owner services, claims processing, transaction and reinsurance accounting, statutory and regulatory reporting, annuities processing and benefits administration; for the securities and brokerage industry - client account and data management services, reconciliation services, knowledge-based services such as fixed income research and analytics, corporate support and other back office services; and across all industries - customer relationship management, sales order processing, and finance and account services.
Systems Integration: The company develops and delivers solutions that improve the compatibility between various components of its clients' IT infrastructure. Its services are designed to integrate technology solutions and software systems by leveraging products from multiple partners, operating platforms and vendors to meet clients' business needs.
Infrastructure Management Services: Through this service offering, the company manages the operations of its clients' IT infrastructure. Its service offerings include data center management, technical support services, application management services and process implementation/enhancement services. These services are delivered primarily through its global network and data operations centers in Bangalore and Pune, India, and various development centers in the United States.
The company maintains approximately 16,000 routers and approximately 8,000 switches across APAC, the U.K. and the U.S. providing network services to approximately 300 end enterprise customers of its client.
Operations and Business Process Consulting: Through Infosys Consulting, the company offers operations and business process consulting services. The company's consulting services include strategic and competitive analysis to help its clients improve their business operations. The company also assists clients in implementing operational changes to their businesses. The company offers consulting services in the areas of: customer operations, customer service, sales and pricing, marketing analytics and customer relationship management; product operations, which includes research and development for new products, supply chain transformation, and working capital efficiency; and corporate operations, which includes technology strategy, finance, legal and human resources operations.
Banking Software Products
The company also develops, markets, and licenses proprietary banking solutions for the banking industry. Its banking products and solutions are the Finacle suite of universal banking solution products and professional services.
Finacle suite of products: The company's suite of software products include Finacle Core Banking, Finacle eChannels, Finacle eCorporate, Finacle CRM and Finacle Treasury. The Finacle suite is a Web-enabled solution that addresses banks' core banking, treasury, wealth management, consumer and corporate e-banking, mobile banking and Web-based cash management requirements.
Professional Services: The company's services complement its product suite and include implementation, customization, support, consulting, training and documentation.
Strategic Alliance
Schlumberger AG and Infosys Technologies, Ltd. have formed a global alliance to provide information management solutions that integrate upstream technical and business processes for oil and gas companies. The alliance would address various solutions, primarily focused on the integration of E&P petrotechnical data and applications, including unstructured data, with financial and human resources back-end systems, to streamline operational and strategic business decision-making processes.
SunTec Business Solutions announced a strategic partnership with the company with an intension to offer its TBMS-F product suite coupled with its universal banking solution, Finacle. With this alliance, Finacle and the TBMS-F suite, would function together to provide streamlined product-centric and relationship-based pricing at an enterprise level and help users in the financial services industry to better service and sell to their customers. The combined solution, TBMS-F and Finacle would offer significant differentiation to target banks in the areas of customer retention, roll out of customized product bundles, value-based pricing and a single customer view across all products and services.
Sales and marketing offices
The company has 43 sales and marketing offices in 23 countries. It has global sales headquarters in Fremont, California and corporate marketing group office in Bangalore, India.
Competition
The company’s competitors include consulting firms such as Accenture, Atos Origin, BearingPoint, Cap Gemini, and Deloitte Consulting; divisions of multinational technology firms such as HP and IBM; IT outsourcing firms such as Computer Sciences Corporation, EDS, Keane, Logica CMG, and Perot Systems; offshore technology services firms such as Cognizant Technologies, Satyam Computer Services, Tata Consultancy Services, and Wipro; and software firms such as Oracle and SAP.
History
Infosys Technologies Limited was founded in 1981. The company was formerly known as Infosys Consultants Private Limited and changed its name to Infosys Technologies Private Limited in 1992. Further, it changed its name to Infosys Technologies Limited in 1992.
