Cognizant Technology Solutions Corporation provides custom IT consulting and technology services and outsourcing services for Global 2000 companies located in North America, Europe and Asia.
The company’s business activities include Technology Strategy Consulting, Complex Systems Development, Enterprise Software Package Implementation and Maintenance, Data Warehousing and Business Intelligence, Application Testing, Application Maintenance, Infrastructure Management, and Vertically-Oriented Business Process Outsourcing (V-BPO).
Segments
The company’s business is organized and managed primarily around its four segments - financial services; healthcare; manufacturing, retail & logistics; and other, which includes telecommunications, information services, media and technology.
Financial Services
This business segment provides services to its customers operating in various industries, such as:
Capital Markets: The company focuses on the needs of broker/ dealers, asset management firms, depositories, clearing organizations and exchanges. It helps clients in establishing new capabilities, including Front Office, Middle Office, Back Office, Sales & Brokerage, Research, Exchange Operations and Prime Brokerage solutions.
Banking: The company focuses on traditional retail and commercial banks, and diversified financial enterprises. It assists the clients in such areas as Consumer Lending, Cards & Payments, Wholesale Banking, Risk Management, Investment Management, Corporate Services and Retail Banking.
Insurance: The company assists with the needs of property and casualty insurers, life insurers, reinsurance firms and insurance brokers. It focuses on such areas as Business Acquisition, Policy Administration, Claims Processing, Management Reporting, Regulatory Compliance and Reinsurance.
Healthcare
This business segment provides services to its customers operating various industries, such as:
Healthcare: The company’s Healthcare services focus on various solutions, including Broker Compensation, Sales & Underwriting Systems, Provider Management, Plan Sponsor Administration, Electronic Enrollment, Membership, Billing, Claims Processing, Medical Management and Pharmacy Benefit Management. The company also partners with its customers to enable their IT systems for initiatives, such as self service portals (member / provider / broker), consumer-driven healthcare, behavioral health, Medicare Modernization Act (MMA) and healthcare data warehousing and analytics.
Life Sciences: The company partners with the organizations in the Life Sciences industry to assist them with the opportunities and challenges of their market. It is assisting the firms in dealing with such challenges as Consolidation, Data Integration, Time to Market, Safety, Globalization and Regulations. Its Life Sciences solutions include Prescriber Behavior Analysis and Insight, Longitudinal Prescription Data Management Systems, Sales Force Compensation Systems, Sales Data and Claims Data Management Systems, Clinical Trial Solutions, 21CFR11 Assessment and Computer Systems Validation, Data Mining and Business Intelligence Solutions, e-Business and Data Portals, and ERP implementation, upgrade, and maintenance services.
Manufacturing/Retail/Logistics
This business segment services customers in various industry groups, such as:
Manufacturing and Logistics: The company’s manufacturing and logistics solutions include Supply Chain Management, Warehouse and Yard Management, Waste Management, Transportation Management, Optimization, Portals and ERP solutions.
Retail: The company serves various retailers and distributors, including supermarkets, specialty premium retailers and mass-merchandise discounters. It helps retailers to: upgrade supply chain systems, ranging from order management to category and space management, warehouse management, logistics management, pricing and promotions, and merchandising management; implement new point of sale solutions that embrace new international standards and provide new flexibility for supporting new merchandising initiatives; Implement point solutions developed by its Retail Center of Excellence, the Center of Excellence has built solution accelerators and defined implementation methodologies for multi-channel integration, GTIN/Sunrise 2005 compliance, and for Point of Sale systems migration; accelerate the implementation of enterprise and customer relationship management; and improve business intelligence effectiveness.
Other
The company’s other business segment includes telecommunications, information services, media and technology operating segments.
Telecommunications: The company’s communications industry practice serves major telecommunications service providers, equipment vendors and software vendors. It has various industry-specific solutions, including OSS / BSS Implementation, Network Management Services, Mobile Applications, Conformance Testing, Product Lifecycle Management, Product Implementation, Portals, Business Activity Monitoring, Mobile Systems Integration, Broadband Evolution Services and Billing Quality Assurance.
Media and Information Services: The company offers the consulting and outsourcing services to enable media and entertainment companies concentrate on their end product. Its solutions include supply chain management solutions, from pre-press to material procurement, circulation, logistics, and vendor management; business solutions covering advertising management, online media, and e-business; workflow automation covering the product development process for broadcasters; spot ad buying systems covering agency of record, traffic management, post-buy analysis, and financial management; digital asset management (DAM) and digital rights management (DRM); and operational systems, including ad sales, studio management, outsourcing billing and payments, along with content management and delivery.
High Technology: The company’s High Technology vertical serves Independent Software Vendors (ISVs) and Online Service Providers. Its High Technology practice assists with the clients in various areas, such as product development, product sustenance, compatibility testing, internationalization, product re-engineering, multiple channel extension, security testing and content management.
Services
The company’s primary service areas include IT Consulting and Technology Services, and Outsourcing Services—are delivered to its clients across its four business segments. The company’s service areas include: IT Consulting and Technology Services, including business process consulting; IT strategy consulting; technology consulting; application design, development, integration and re-engineering, including complex custom systems development, data warehousing/business intelligence (BI), customer relationship management (CRM) system implementation and enterprise resource planning (ERP) system implementation; and software testing services; and Outsourcing Services, including application maintenance, including custom application maintenance and CRM and ERP maintenance; IT infrastructure outsourcing; and business process outsourcing (BPO).
IT Consulting and Technology Services
IT Consulting: In the areas of business processes, technologies and offshoring, the company analyzes the existing environment, identifies opportunities for optimization and provides a roadmap for significant cost savings and productivity improvement. Its areas of coverage include: offshoring strategy, IT strategy, technology rationalization, business process rationalization, change management and IT solution strategy.
Application Design, Development, Integration and Re-engineering: The company’s approaches to application development and integration include life-cycle application development, in which it assumes start-to-finish responsibility for analysis, design, implementation, testing and integration of systems; and cooperative development, in which its employees work with a customer’s in-house IT personnel to jointly analyze, design, implement, test and integrate new systems. Its re-engineering service offerings assist customers migrating from systems based on legacy computing environments to open systems-based platforms and client/server architectures, often in response to the demands of business.
Software Testing Service: Through this practice, the company provides an independent verification and validation service focused on supporting the software testing needs of its clients. Its testing service has four offerings, such as Independent Functional Testing, Test Automation, Test Process Consulting, and Performance Testing.
Outsourcing
Application Maintenance: The company provides services to help ensure that a customer’s core operational systems are free of defects and responsive to the customer’s changing needs. Its on-site/offshore business model enables to provide response and support services to its customers. Its on-site team members often provide help-desk services at the customer’s facility. As part of its application maintenance services, the company assists customers in renovating their core systems to meet the requirements imposed by new regulations, new standards or other external events. The company also offers diagnostic services to customers to assist them in identifying shortcomings in their IT systems and optimizing the performance of their systems.
IT Infrastructure Services: The company provides IT Infrastructure Management Outsourcing services. As a result of its acquisition of AimNet Solutions, Inc. in September 2006, the company provides service capability in redundant Network Operating Centers (NOCs) in North America and India through which it is able to provide services to its clients in IT Infrastructure Services. The company focuses on various areas, including such primary areas of infrastructure management as Networks, Servers, Middleware, Security, Vendors, Storage, Messaging, Databases, and Desktops. The company would provide through an IT Service Desk model, focusing on such areas as IT Operations and IT Help Desk.
Vertical Business Process Outsourcing (V-BPO): The company provides Vertically-Oriented BPO to its clients. Its BPO practice focuses on core back office services covering Transaction Processing, Voice Processes, Data Administration, Data Management and Data Analytics.
Significant Events
In April 2007, the company and Ordina NV announced a strategic alliance. Under the terms of this agreement, the company becomes Ordina's primary strategic partner in the Benelux for offshore solutions. The two companies would jointly offer global delivery solutions for Ordina's major customers in the financial services, public, industrial and telecommunications markets.
Sales and Marketing
The company markets and sells its services in New Jersey, Atlanta, Boston, Chicago, Dallas, Minneapolis, Norwalk, Phoenix, Los Angeles, San Francisco, Teaneck, London, Amsterdam, Frankfurt, Zurich, Geneva, Paris, Shanghai, Toronto, Tokyo, Melbourne and Singapore.
Customers
The company’s customers include ACNielsen Corporation; ADP Incorporated; Brinker International Incorporated; CCC Information Services Incorporated; Computer Sciences Corporation; The Dun & Bradstreet Corporation; First Data Corporation; IMS Health Incorporated; JPMorgan Chase; Metropolitan Life Insurance Company; Royal & SunAlliance USA and United Healthcare.
Competition
The company’s direct competitors include Infosys Technologies, Tata Consultancy Services and WIPRO. The company also competes with IT service providers, such as Accenture, Computer Sciences Corporation, Electronic Data Systems and IBM Global Services.
History
Cognizant Technology Solutions Corporation was founded in 1998.
